male victims of domestic violence

Help and support for male victims of domestic violence

This is how we work with male victims of domestic violence on the Men’s Advice Line:

  • We encourage male victims of domestic violence to access help and support
  • We provide information, practical advice and emotional support to male victims on the Men’s Advice Line by phone and email
  • We support frontline workers: we offer advice, trainingand free resources (Toolkit for work with male victims of domestic violence)
  • We support concerned friends and family who contact us about helping a male victim they know
  • We contribute to the public discussion about male victims of domestic violence and their needs: we conduct research via the Men’s Advice Line; we take part in conferences, we run workshops, we speak to the Media, we generate and disseminate call reports, we use social networking media.

Working with male victims of domestic violence

The Men’s Advice Line is a UK-wide confidential helpline for male victims of domestic violence. We help men in heterosexual or same-sex relationships over the age of 16. We are not legally qualified or housing specialists so we don’t offer legal or housing advice. However, we can signpost male victims to other organisations offering legal and housing advice.

We want to empower male victims of domestic violence, whether they are still in an abusive relationship or not, to become safer and help them get over the trauma they experienced.

Getting in touch

The Men’s Advice Line is open Monday-Friday 9am-5pm on freephone 0808 801 0327 (free from landlines and from mobiles using the O2, Orange, T Mobile, Three (3), EE, Virgin, and Vodafone networks). Some other mobile networks also offer free calls to numbers with the 0808 80xx, prefix however these are not guaranteed and users are recommended to check with their provider.

Email: [email protected]

Web: www.mensadviceline.org.uk

We offer a voicemail service and we aim to return calls within two working days. We aim to reply to emails within two working days. We aim to speak to at least 50% of all callers attempting to access the Men’s Advice Line every month.

Resources

Accessibility – Equality of Access

We aim to make our service accessible to everyone:

  • We have access to telephone interpreters for those whose first language isn’t English.
  • All our Helpline Advisors have been trained to use Text Relay. Text Relay connects people using a textphone with people using a telephone or another textphone. It lets deaf, hard of hearing and speech impaired people stay in touch with friends and family, and call businesses over the telephone.
  • We offer calls for up to 30 minutes. The Men’s Advice Line is a very busy helpline and we want to give everyone the opportunity to get through to us to access help and support. We find that the vast majority of our calls last under 30 minutes but we recognise that in some cases (including calls with the assistance of a telephone interpreter) may take longer.

Commitment to quality

Helpline workers will treat all callers with courtesy and respect and they will use their skills to offer the most appropriate information and advice, as needed.

Investing in our staff

  • We aim to offer a helpline service of high quality and for that purpose we invest in the training and development of our staff. Helpline workers are offered monthly line management, clinical supervision, and regular helpline team meetings. They also have the opportunity to debrief after difficult or unusual calls and their views are taken into consideration in shaping policies and procedures.

Accreditation

  • The Men’s Advice Line is a full member of the Helplines Partnership. In March 2011 the Men’s Advice Line was accredited by the Helplines Association (as it was known then) with the Quality Standard.

What our callers said about us

Client satisfaction survey 2009-2010

  • This client satisfaction survey had two samples: one with clients who called the Men’s Advice Line and another with clients who emailed us. Some of the findings of the survey were:
    • Almost all the callers and email clients to the Men’s Advice Line were extremely or very satisfied with the listening, understanding and helpfulness of the response they received from the worker.
    • Most of the callers and all of the email clients definitely or probably would recommend the helpline to another person in a similar situation, indicating a high level of overall satisfaction with the result of the call or email service.
    • Three quarters of the total number of callers and email clients to the Men’s Advice Line had either already taken some action as a result of the call by the time of the survey (64.4% of total) or intended to (11.1% of total).
    • The full report can be downloaded here.